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Operational loss and new service design
16 references·8 citing·30 second hop
Operational loss and new service design (2005)Operational loss and new service designA Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Critical Incident Technique (2007)Critical Incident TechniqueThe Core Competence of the Corporation (2006)The Core Competence of the Co…Case Study Research (2004)Case Study ResearchQualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology (1992)Knowledge of the Firm, Combin…Core capabilities and core rigidities: A paradox in managing new product development (1992)Core capabilities and core ri…The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)The Resource-Based Theory of …Zero defections: quality comes to services. (1990)Zero defections: quality come…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Normal Accidents: Living with High Risk Technologies (1985)Normal Accidents: Living with…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Importance-Performance Analysis (1977)Importance-Performance Analys…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…The critical incident technique. (1954)The critical incident techniq…The development of innovation capability in services: research propositions and management implications (2015)The development of innovation…Service Value Creation Capability Model to Assess the Service Innovation Capability in SMEs (2015)Service Value Creation Capabi…Key Competencies for Promoting Service Innovation: What are Implications for the Health Sector? (2015)Key Competencies for Promotin…Characterising product-service systems in the healthcare industry (2015)Characterising product-servic…Modular logistics service platform (2010)Modular logistics service pla…Design and usage of an engineering methodology for product-service systems (2008)Design and usage of an engine…A bibliographic analysis of the literature on new service development (2008)A bibliographic analysis of t…New Service Development: Preliminary Findings on Process Development and Assessment from the Greek Hotels (2007)New Service Development: Prel…The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Competitive Advantage of Nations (1990)Strategic assets and organizational rent (1993)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Dimensionalizing Cultures: The Hofstede Model in Context (2011)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Three Approaches to Qualitative Content Analysis (2005)Using thematic analysis in psychology (2006)The qualitative content analysis process (2008)The cornerstones of competitive advantage: A resource‐based view (1993)Dynamic capabilities and strategic management (1997)Dynamic capabilities: what are they? (2000)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)The Capabilities of Market-Driven Organizations (1994)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The female leadership advantage: An evaluation of the evidence (2003)Disrupted Routines: Team Learning and New Technology Implementation in Hospitals (2001)What Kind of Citizen? The Politics of Educating for Democracy (2004)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)Toward a knowledge‐based theory of the firm (1996)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 2004Case Study Research15,455 cited
  • 1992Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology12,936 cited
  • 2006The Core Competence of the Corporation11,435 cited
  • 1991The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation9,697 cited
  • 1954The critical incident technique.8,184 cited
  • 1993Reengineering the corporation: A manifesto for business revolution6,454 cited
  • 1992Core capabilities and core rigidities: A paradox in managing new product development6,453 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 2007Critical Incident Technique5,287 cited
  • 1985Normal Accidents: Living with High Risk Technologies4,961 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1977Importance-Performance Analysis

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4,319 cited

Cited by

  • 2015Service Value Creation Capability Model to Assess the Service Innovation Capability in SMEs25 cited
  • 2015Characterising product-service systems in the healthcare industry25 cited
  • 2015The development of innovation capability in services: research propositions and management implications23 cited
  • 2008Design and usage of an engineering methodology for product-service systems23 cited
  • 2007New Service Development: Preliminary Findings on Process Development and Assessment from the Greek Hotels14 cited
  • 2010Modular logistics service platform13 cited
  • 2015Key Competencies for Promoting Service Innovation: What are Implications for the Health Sector?11 cited
  • 2008A bibliographic analysis of the literature on new service development11 cited