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Intensive Customer Feedback to Improve Delivery of Highway Maintenance Programs in Pennsylvania
3 references·0 citing·12 second hop
Intensive Customer Feedback to Improve Delivery of Highway Maintenance Programs in Pennsylvania (2002)Intensive Customer Feedback to Improve De…Analysis of Customer Satisfaction Data (2001)Analysis of Customer Satisfac…Measuring customer satisfaction : survey design, use, and statistical analysis methods (1997)Measuring customer satisfacti…Bridging the Quality-Satisfaction Gap (1997)Bridging the Quality-Satisfac…Benchmarking: the search for industry best practices that lead to superior performance (1989)The Voice of the Customer (1993)Marketing management: analysis. planning. implementation and control (2000)The Importance of Reliability and Customization from Goods to Services (2003)The role of quality practices in service organizations (2003)The importance of packaging in purchase and usage behaviour (2015)Uma revisão dos modelos para medição da qualidade em serviços (2004)An Empirical Test of Six Stated Importance Measures (2006)Business excellence measurement: a literature analysis (1990–2016) (2017)Determining Attribute Importance in a Service Satisfaction Model (2004)Development of a customer satisfaction evaluation model for construction project management (2007)An analysis of customer satisfaction in a higher education context (2010)
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References

  • 1997Measuring customer satisfaction : survey design, use, and statistical analysis methods226 cited
  • 2001Analysis of Customer Satisfaction Data62 cited
  • 1997Bridging the Quality-Satisfaction Gap50 cited

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