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A systems approach to program evaluation model for quality in higher education
7 references·16 citing·40 second hop
A systems approach to program evaluation model for quality in higher education (2006)A systems approach to program evaluation …Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Importance‐performance analys…Total Quality in Higher Education (1994)Total Quality in Higher Educa…Evaluation: A Systematic Approach. (1987)Evaluation: A Systematic Appr…The Systems Approach (1979)The Systems ApproachEvaluation: A Systematic Approach (1979)Evaluation: A Systematic Appr…General System Theory: Foundations, Development, Applications (1977)General System Theory: Founda…Educational evaluation : theory and practice (1973)Educational evaluation : theo…A Review based Research Topic Identification on How to Improve the Quality Services of Higher Education Institutions in Academic, Administrative, and Research Areas (2023)A Review based Research Topic…School accountability and its relationship with learning outcomes: A systematic literature review (2022)School accountability and its…Challenges Faced by Certified Performance Technologists in Conducting Needs Assessment (2020)Challenges Faced by Certified…Applying SERVQUAL (2019)Applying SERVQUALTeachers’ Perception of The Professional Competencies and Digital Media Use at Early Childhood Institution in Indonesia (2018)Teachers’ Perception of The P…Expectations of higher education students: a comparison between the perception of student and teachers (2016)Expectations of higher educat…Posibilidades para el uso del modelo de aceptación de la tecnología (TAM) y de la teoría de los marcos tecnológicos para evaluar la aceptación de nuevas tecnologías para el aseguramiento de la calidad en la educación superior chilena (2015)Posibilidades para el uso del…Predicting students' satisfaction through service quality in higher education (2013)Predicting students' satisfac…Managing and improving service quality in higher education (2013)Managing and improving servic…Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling (2013)Exploring perceived service q…Implementing a quality management framework in a higher education organisation (2012)Implementing a quality manage…Developing student’s accounting competencies using Astin’s I-E-O model: an identification of key educational inputs based on Indonesian student perspectives (2011)Developing student’s accounti…Challenges faced by graduate business education in Southern Africa (2011)Challenges faced by graduate …Quality management and enhancement processes in UK business schools: a review (2007)Quality management and enhanc…Quality assurance and school monitoring in Hong Kong (2007)Quality assurance and school …MANAGING QUALITY IN HIGHER EDUCATION (2007)MANAGING QUALITY IN HIGHER ED…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Scale Development : Theory and Applications (1991)Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2006)Service quality in higher education: The role of student expectations (2007)Examining student satisfaction with higher education services (2010)Out of the Crisis (1982)Delivering quality service: balancing customer perceptions and expectations (1990)Reengineering Work: Don’t Automate, Obliterate (1990)Evaluation of Service Quality of Private Higher Education Using Service Improvement Matrix (2016)Understanding service quality: insights from the literature (2018)Engagement for quality development in higher education: a process for quality assurance of assessment (2020)Structural equation modeling in practice: A review and recommended two-step approach. (1988)How perceived service quality influences students' satisfaction? Teachers' and students' perspectives (2014)Academics’ Perceptions on Quality in Higher Education Shaping Key Performance Indicators (2018)The use of Massive Open Online Courses (MOOCs) in blended learning courses and the functional value perceived by students (2020)Managing service quality in higher education: the role of the student as primary consumer (1995)University–industry relationships and open innovation: Towards a research agenda (2007)Internationalization in higher education: global trends and recommendations for its future (2020)Enhancing educational outcomes through strategic Human Resources (HR) initiatives: Emphasizing faculty development, diversity, and leadership excellence (2023)How to Increase Emotional Infrastructure of Higher Education Institutions (2023)Exploring Neuro Management: Bridging Science and Leadership – An Overview (2024)Towards a System of Systems Concepts (1971)How Colleges Work: The Cybernetics of Academic Organization and Leadership. (1990)A design theory for systems that support emergent knowledge processes (2002)Discovering the Future of the Case Study. Method in Evaluation Research (1994)Best Practices or Best Guesses? Assessing the Efficacy of Corporate Affirmative Action and Diversity Policies (2006)Reviewing the evidence on how teacher professional development affects student achievement (2007)Global Perspectives on Resilience in Children and Youth (2013)Learning by Expanding (2014)Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing (2021)Community crime prevention: A review and synthesis of the literature (1988)Evaluation of Health Education Programs: Current Assessment and Future Directions (1995)Indicators of Children’s Well-Being (2009)Specifying and Promulgating Achievement Standards (1987)An Evaluation Theory Tree (2004)Establishing Essential Competencies for Program Evaluators (2005)Conceptualizing total quality management in higher education (2004)Quality Assurance in UK Higher Education: Issues of Trust, Control, Professional Autonomy and Accountability (2006)A framework for implementing TQM in higher education programs (2007)
this work references cited by second hop

References

  • 1977General System Theory: Foundations, Development, Applications3,674 cited
  • 1979Evaluation: A Systematic Approach2,940 cited
  • 1979The Systems Approach1,350 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education497 cited
  • 1973Educational evaluation : theory and practice416 cited
  • 1994Total Quality in Higher Education303 cited
  • 1987Evaluation: A Systematic Approach.274 cited

Cited by

  • 2013Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling107 cited
  • 2023A Review based Research Topic Identification on How to Improve the Quality Services of Higher Education Institutions in Academic, Administrative, and Research Areas99 cited
  • 2013Managing and improving service quality in higher education96 cited
  • 2007MANAGING QUALITY IN HIGHER EDUCATION87 cited
  • 2013Predicting students' satisfaction through service quality in higher education84 cited
  • 2012Implementing a quality management framework in a higher education organisation65 cited
  • 2016Expectations of higher education students: a comparison between the perception of student and teachers56 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2019Applying SERVQUAL53 cited
  • 2007Quality management and enhancement processes in UK business schools: a review26 cited
  • 2007Quality assurance and school monitoring in Hong Kong23 cited
  • 2011Challenges faced by graduate business education in Southern Africa22 cited
  • 2011Developing student’s accounting competencies using Astin’s I-E-O model: an identification of key educational inputs based on Indonesian student perspectives22 cited
  • 2015Posibilidades para el uso del modelo de aceptación de la tecnología (TAM) y de la teoría de los marcos tecnológicos para evaluar la aceptación de nuevas tecnologías para el aseguramiento de la calidad en la educación superior chilena19 cited
  • 2022School accountability and its relationship with learning outcomes: A systematic literature review15 cited
  • 2018Teachers’ Perception of The Professional Competencies and Digital Media Use at Early Childhood Institution in Indonesia8 cited
  • 2020Challenges Faced by Certified Performance Technologists in Conducting Needs Assessment5 cited