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Total Quality in Higher Education

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Management Systems and Quality Improvement Higher Education Governance and Development Educational Management and Quality

Abstract

This book provides a framework for implementing total quality principles in the college or university environment. It includes the history and principles of quality management and an assessment of factors in the college and university environment that are leading to serious questions concerning higher education effectiveness and efficiency.

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2007A framework for implementing TQM in higher education programs 2004Conceptualizing total quality management in higher education 2006Quality Assurance in UK Higher Education: Issues of Trust, Control, Professional Autonomy and Accountability 2003Developing alternative perspectives for quality in higher education 2002Developing a Holistic Model for Quality in Higher Education 1996Measuring service quality in a tertiary institution 1997TQM in higher education ‐ a review 2014Regulating higher education: Quality assurance and neo-liberal managerialism in higher education—A critical introduction

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