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• 2007A framework for implementing TQM in higher education programs290 cited
• 2004Conceptualizing total quality management in higher education263 cited
• 2006Quality Assurance in UK Higher Education: Issues of Trust, Control, Professional Autonomy and Accountability252 cited
• 2003Developing alternative perspectives for quality in higher education248 cited
• 2002Developing a Holistic Model for Quality in Higher Education229 cited
• 1996Measuring service quality in a tertiary institution223 cited
• 1997TQM in higher education ‐ a review207 cited
• 2014Regulating higher education: Quality assurance and neo-liberal managerialism in higher education—A critical introduction189 cited
• 2008Quality Management Practice in Higher Education - What Quality Are We Actually Enhancing?186 cited
• 2006A systems approach to program evaluation model for quality in higher education178 cited
• 2002Quality assurance in Europe and the U.S.: Professional and political economic framing of higher education policy167 cited
• 2005The congruence of quality values in higher education165 cited
• 2005Continuous improvement framework: implications for academia142 cited
• 2017Benchmarking towards excellence in higher education