Article2017

Benchmarking towards excellence in higher education

Konstantina Tasopoulou · George D. Tsiotras

139 citations0/0 files storedBenchmarking An International Journal

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Higher Education Governance and Development Healthcare Quality and Management Management Systems and Quality Improvement

Abstract

Purpose The purpose of this paper is to investigate the extent to which higher education institutions can benefit from the implementation of benchmarking practices. Thus, the aim of this research is to point out the structure and applications of quality improvement, by providing evidence for understanding the implementation of benchmarking as a competing tool for excellence in higher education institutions. Design/methodology/approach The methodology followed in this paper is based on a method approach, including both qualitative and quantitative analysis. Research is based on 20 case studies of universities committed to excellence around the world. Data collection was accomplished by a well-designed questionnaire on how quality improvement can be accomplished through benchmarking practices. Findings The findings of this research indicate that benchmarking can improve academic excellence by means of comparison and assessment. The study finds that process performance measurements can bring considerable outcomes of enhancement, improvement and transformation in higher education systems. Practical implications This research on benchmarking in higher education institutions provides exemplar standpoints and practices for the pursuit of excellence in educational organizations, in order to gain additional knowledge and paradigm on quality improvement that can lead to excellence. Considering the population of rankings worldwide, the main idea is linked to benchmarking and the acceptance of being compared to others in the sector. Originality/value The value of this paper lies in the identification and presentation of several ideas and tools which can successfully be applied to higher education institutions in order to achieve excellence by using benchmarking practices.

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References

2007Quality Assurance and Accreditation: A Glossary of Basic Terms and Definitions 1994Total Quality in Higher Education 2007A framework for implementing TQM in higher education programs

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