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Managerial choice and performance in service management—a comparison of private sector organizations with further education colleges
16 references·15 citing·39 second hop
Managerial choice and performance in service management—a comparison of private sector organizations with further education colleges (2004)Managerial choice and performance in serv…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Issues and opinion on structural equation modeling (1998)Issues and opinion on structu…THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE. (1996)THE IMPACT OF HUMAN RESOURCE …Creating public value: strategic management in government (1996)Creating public value: strate…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Competitive Advantage Through People (1994)Competitive Advantage Through…Theoretical Perspectives for Strategic Human Resource Management (1992)Theoretical Perspectives for …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Structural Equations with Latent Variables (1989)Structural Equations with Lat…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…In Search of Excellence: Lessons from America's Best-Run Companies. (1983)In Search of Excellence: Less…In search of excellence: Lessons from America's best- run companies (1983)In search of excellence: Less…Out of the Crisis (1982)Out of the CrisisA Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Hospital service quality evaluation with IVIF-PROMETHEE and a case study (2019)Hospital service quality eval…Quality in higher education institutions: insights from the literature (2018)Quality in higher education i…Trends in quality management research in higher education institutions (2016)Trends in quality management …Linking business strategy to service failures and financial performance: Empirical evidence from the U.S. domestic airline industry (2015)Linking business strategy to …Examining the influence of organizational capability in innovative business operations and the mediation of profitability on customer satisfaction: An application in intermodal transport operators in Taiwan (2015)Examining the influence of or…Assessing the Effects of Corporate Sustainable Management on Customer Satisfaction (2015)Assessing the Effects of Corp…Process of value co-creation and its impact on innovation strategy in service companies (2014)Process of value co-creation …The Implementation of the Balanced Scorecard in Lebanese Public Higher Education Institutions (2012)The Implementation of the Bal…Determinants of Profitability and Recovery from System-Wide Shocks: The Case of the Airline Industry (2012)Determinants of Profitability…Linking Human Resource Practices and Organisational Performance: Evidence from Small and Medium Organisations in Malaysia (2011)Linking Human Resource Practi…How dynamic capabilities drive performance in the Indian IT industry: the role of information and co-ordination (2011)How dynamic capabilities driv…The effect of productivity and quality on profitability in US airline industry (2010)The effect of productivity an…Service Supply Chain: Nature, Evolution, and Operational Implications (2010)Service Supply Chain: Nature,…The relationship between Business Excellence and Performance – An empirical study using Kanji's Leadership Excellence Model (2008)The relationship between Busi…Self-assessment exercises: A comparison between a private sector organisation and higher education institutions (2008)Self-assessment exercises: A …Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)A resource‐based view of the firm (1984)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? 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(2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)
this work references cited by second hop

References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1982Out of the Crisis7,278 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1998Issues and opinion on structural equation modeling4,577 cited
  • 1983In search of excellence: Lessons from America's best- run companies4,442 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1996THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE.3,152 cited
  • 1983In Search of Excellence: Lessons from America's Best-Run Companies.3,107 cited
  • 1992Theoretical Perspectives for Strategic Human Resource Management2,749 cited
  • 1996Creating public value: strategic management in government2,551 cited

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1994
Competitive Advantage Through People
2,534 cited

Cited by

  • 2018Quality in higher education institutions: insights from the literature94 cited
  • 2016Trends in quality management research in higher education institutions87 cited
  • 2019Hospital service quality evaluation with IVIF-PROMETHEE and a case study81 cited
  • 2015Linking business strategy to service failures and financial performance: Empirical evidence from the U.S. domestic airline industry68 cited
  • 2008The relationship between Business Excellence and Performance – An empirical study using Kanji's Leadership Excellence Model60 cited
  • 2008Self-assessment exercises: A comparison between a private sector organisation and higher education institutions51 cited
  • 2010Service Supply Chain: Nature, Evolution, and Operational Implications45 cited
  • 2010The effect of productivity and quality on profitability in US airline industry43 cited
  • 2011Linking Human Resource Practices and Organisational Performance: Evidence from Small and Medium Organisations in Malaysia39 cited
  • 2015Examining the influence of organizational capability in innovative business operations and the mediation of profitability on customer satisfaction: An application in intermodal transport operators in Taiwan39 cited
  • 2015Assessing the Effects of Corporate Sustainable Management on Customer Satisfaction32 cited
  • 2012The Implementation of the Balanced Scorecard in Lebanese Public Higher Education Institutions32 cited
  • 2011How dynamic capabilities drive performance in the Indian IT industry: the role of information and co-ordination20 cited
  • 2012Determinants of Profitability and Recovery from System-Wide Shocks: The Case of the Airline Industry19 cited
  • 2014Process of value co-creation and its impact on innovation strategy in service companies13 cited