Perceptions of Barriers to the Evaluation of Workplace Learning Programs

Abstract

The need to evaluate training programs is indisputable. Measurement can serve a range of purposes, from informing improvements to shaping existing and future courses, to determining the return on training investments. Yet research suggests that evaluation, when accomplished, is most often used to solicit participant reactions. This study examined barriers faced by learning and performance professionals when they attempt to conduct evaluation in their organizations. Lack of access to data in the workplace and reporting data in meaningful and actionable ways are two of the most prominent barriers identified by practitioners. Recommendations for addressing key barriers in the workplace are presented.

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