Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Pricing and Operational Performance in Discretionary Services

16 references·13 citing·40 second hop

FromToDepth

this work references cited by second hop

References

1969The Regulation of Queue Size by Levying Tolls1,227 cited
2003To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems1,052 cited
1981The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions602 cited
1997Strategic Management of Professional Service Firms511 cited
1998Service fairness: What it is and why it matters424 cited
2004Nonlinear Pricing of Information Goods375 cited
2010Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services258 cited
2010Contracting for Collaborative Services237 cited
2010Strategic Management of Professional Service Firms197 cited
2007Operations Systems with Discretionary Task Completion181 cited
2008Call center outsourcing: Coordinating staffing level and service quality173 cited
2004Monopoly pricing when customers queue166 cited
2006Operations management in the information economy: Information products, processes, and chains155 cited
2006Dynamic Control of an M/M/1 Service System with Adjustable Arrival and Service Rates150 cited
2000The Efficiency-Quality Trade-Off of Cross-Trained Workers141 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1995Service markets and competition137 cited

Cited by

2018The Impact of Reimbursement Policy on Social Welfare, Revisit Rate, and Waiting Time in a Public Healthcare System: Fee-for-Service Versus Bundled Payment145 cited
2016Quality‐Speed Competition in Customer‐Intensive Services with Boundedly Rational Customers84 cited
2018Dynamic quality and pricing decisions in customer-intensive service systems with online reviews35 cited
2022Pooling Agents for Customer-Intensive Services28 cited
2017Design and Pricing of Discretionary Service Lines23 cited
2015Operational Impact of Service Innovations in Multi‐Step Service Systems22 cited
2018Pricing, Quality and Competition at On-Demand Healthcare Service Platforms22 cited
2024Crowding-Out in Content Monetization Under Pay What You Want: Evidence From Live Streaming22 cited
2015Strategic Overtaking in a Monopolistic M/M/1 Queue21 cited
2022The Important Role of Time Limits When Consumers Choose Their Time in Service17 cited
2023Managing the quality-speed tradeoff in blockchain-supported healthcare diagnostic services16 cited
2022Product line and service pricing considering negative network effects15 cited
2018Pricing Diagnosis‐Based Services When Customers Exhibit Sunk Cost Bias11 cited