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Improving Public Service Delivery: The Crossroads Between NPM and Traditional Bureaucracy
0 references·16 citing·54 second hopsampled
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  • 2013Coproduction of Government Services and the New Information Technology: Investigating the Distributional Biases301 cited
  • 2006Are we living in a post‐bureaucratic epoch?84 cited
  • 2012The impact of internal and external market orientation on performance in local public organisations60 cited
  • 2015The International Harmonization Process of Public Sector Accounting in Portugal: The Perspective of Different Stakeholders58 cited
  • 2010Market orientation, job satisfaction, commitment and organisational performance53 cited
  • 2018How Does A Seminal Article in Public Administration Diffuse and Influence the Field? Bibliometric Methods and the Case of Hood's “A Public Management For All Seasons?”48 cited
  • 2015New Public Management (NPM): A dominating paradigm in public sectors45 cited
  • 2006Measuring fire service performance: a comparative study43 cited
  • 2007Administrative reform in Portugal: problems and prospects40 cited
  • 2012Effects of Public Sector Reforms on the Management of Cultural Organizations in Europe40 cited
  • 2008Project management in the context of organizational change39 cited
  • 2011THE DIFFICULT TRANSFORMATION OF STATE AND PUBLIC ADMINISTRATION IN PORTUGAL. EUROPEANIZATION AND THE PERSISTENCE OF NEO‐PATRIMONIALISM37 cited
  • 2009IMPLEMENTING PERFORMANCE‐BASED MANAGEMENT IN THE TRADITIONAL BUREAUCRACY OF PORTUGAL

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32 cited
  • 2003ORIGIN, IDEAS AND PRACTICE OF NEW PUBLIC MANAGEMENT: LESSONS FOR DEVELOPING COUNTRIES28 cited
  • 2016New public management and budgeting practices in Tanzanian Central Government27 cited
  • 2020One Stop Shops for Public Services: Evidence from Citizen Service Centers in Brazil27 cited