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Organisational justice and customer citizenship behaviour of retail industries
16 references·8 citing·30 second hop
Organisational justice and customer citizenship behaviour of retail industries (2010)Organisational justice and customer citiz…Exchange and Power in Social Life (2017)Exchange and Power in Social …Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors (1990)Transformational leader behav…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Exchange and Power in Social Life. (1965)Exchange and Power in Social …The Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…Young consumers' green marketing orientation: role of customer citizenship behaviour in determining real estate purchase intention in India (2023)Young consumers' green market…The way to generate customer citizenship behavior with customer experience (2023)The way to generate customer …Understanding customers hospital experience and value co-creation behavior (2022)Understanding customers hospi…From surviving to co-creating: the effects of the reshaped physical and social servicescape on customer citizenship behavior (2022)From surviving to co-creating…Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context (2021)Effects of Service Recovery E…Factors Affecting Customer Citizenship Behavior: A Model of University Students (2018)Factors Affecting Customer Ci…Linking Organizational Justice to Job Performance: Evidence from the Restaurant Industry in East Asia (2015)Linking Organizational Justic…The Effect of Relationship Quality on Customer Advocacy: The Mediating Role of Loyalty (2013)The Effect of Relationship Qu…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)The Evolution of Reciprocal Altruism (1971)Social Capital in the Creation of Human Capital (2000)Social Exchange Theory: An Interdisciplinary Review (2005)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 1960The Norm of Reciprocity: A Preliminary Statement11,995 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors

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5,622 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • Cited by

    • 2021Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context42 cited
    • 2023The way to generate customer citizenship behavior with customer experience33 cited
    • 2013The Effect of Relationship Quality on Customer Advocacy: The Mediating Role of Loyalty32 cited
    • 2022Understanding customers hospital experience and value co-creation behavior26 cited
    • 2015Linking Organizational Justice to Job Performance: Evidence from the Restaurant Industry in East Asia24 cited
    • 2018Factors Affecting Customer Citizenship Behavior: A Model of University Students24 cited
    • 2022From surviving to co-creating: the effects of the reshaped physical and social servicescape on customer citizenship behavior19 cited
    • 2023Young consumers' green marketing orientation: role of customer citizenship behaviour in determining real estate purchase intention in India19 cited