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Quality management and HRM in the service industry: some case study evidence

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References

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Cited by

2006Human aspects in a quality management context and their effects on performance39 cited
2006A Systemic and Contingent View of the Basic Elements of Quality Management18 cited
2015The Influence of Management Commitment to Service Quality on Employee Performance, and the Mediating Role of Employee Involvement: a Saudi Arabia Perspective1 cited

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