Street-Level Bureaucrats and the Welfare State

Deborah C. Rice

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Public Policy and Administration Research Social Policy and Reform Studies Social Work Education and Practice

Abstract

In the era of “activation,” which is characterized by the decentralization and individualization of social services, welfare caseworkers play an increasingly important role in shaping the policy outcomes of the welfare state. In this article, it is argued that to theoretically accommodate the complex institutional and systemic environments in which today’s caseworkers operate, the street-level bureaucracy approach introduced by Lipsky should be married with institutionalist theory, thereby laying the groundwork for a micro-institutionalist theory of policy implementation.

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References

1990The three worlds of welfare capitalism 1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services 1951The Social System 1993The New Institutionalism in Organizational Analysis.1991The New Institutionalism in Organizational Analysis 1993Policy Paradigms, Social Learning, and the State: The Case of Economic Policymaking in Britain 1991The Three Worlds of Welfare Capitalism.1992The new institutionalism in organizational analysis

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2015Agency at the Managerial Interface: Public Sector Reform as Institutional Work 2018Meeting (or not) at the street level? A literature review on street‐level research in public management, social policy and social work 2015PERSONALIZATION AND STREET‐LEVEL PRACTICE IN ACTIVATION: THE CASE OF THE UK'S WORK PROGRAMME 2015Enhancing responsiveness and consistency: Comparing the collective use of discretion and discretionary room at inspectorates in E ngland and the N etherlands 2017A Cross‐Country Comparison of Child Welfare Systems and Workers' Responses to Children Appearing to be at Risk or in Need of Help

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