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Achieving Client Satisfaction for Engineering Consulting Firms
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Achieving Client Satisfaction for Engineering Consulting Firms (2003)Achieving Client Satisfaction for Enginee…Relationship between perceived service quality and client satisfaction indicators of engineering consultancy services in building projects (2020)Relationship between perceive…Examining Influence of Construction Projects’ Quality Factors on Client Satisfaction Using Partial Least Squares Structural Equation Modeling (2019)Examining Influence of Constr…Applying the dynamic capabilities framework in the case of a large public construction client (2017)Applying the dynamic capabili…Investigating the Impact of Project Definition Clarity on Project Performance: Structural Equation Modeling Study (2015)Investigating the Impact of P…An international index for customer satisfaction in the construction industry (2015)An international index for cu…Success factors of management consulting (2014)Success factors of management…Satisfaction of first-time residential clients with architectural services (2014)Satisfaction of first-time re…Improving the competence of construction management consultants to underpin sustainable construction in China (2014)Improving the competence of c…Critical Criteria on Client and Customer Satisfaction for the Issue of Performance Measurement (2013)Critical Criteria on Client a…The drivers of customer satisfaction in strategic consulting engagements (2011)The drivers of customer satis…Culture's Consequences: International Differences in Work-Related Values. (1983)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The job satisfaction-job performance relationship: A qualitative and quantitative review. (2001)Specification, evaluation, and interpretation of structural equation models (2011)Role of Performance Feedback on Process Performance in Construction Projects: Client and Contractor Perspectives (2018)Impact of Project Planning on Knowledge Integration in Construction Projects (2020)A Quantitative Study of the Impact of Organizational Culture, Communication Management, and Clarity in Project Scope on Constructions’ Project Success with Moderating Role of Project Manager’s Competencies to Enhance Constructions Management Practices (2022)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive strategy: Techniques for analysing industries and competitors (1982)THE APPLICATION OF CLUSTER ANALYSIS IN STRATEGIC MANAGEMENT RESEARCH: AN ANALYSIS AND CRITIQUE (1996)Incentive Model Based on Cooperative Relationship in Sustainable Construction Projects (2017)Case Study Research: Design and Methods (1984)The Practice of Social Research (1989)Research Methods for Business Students (2003)Impacts of residential construction defects on customer satisfaction (2017)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Entrepreneurially oriented employees and firm performance: mediating effects (2018)Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality (2009)The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)A Guide to the project management body of knowledge (1996)Identifying perspectives of public project managers on project success: Comparing viewpoints of managers from five countries in North-West Europe (2016)Using Best-Value Procurement to Measure the Impact of Initial Risk-Management Capability on Qualitative Construction Performance (2017)An Evolutionary Theory of Economic Change (1983)Dynamic capabilities and strategic management (1997)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)The partial least squares approach for structural equation modeling. (1998)PLS-SEM: Indeed a Silver Bullet (2011)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Service quality models: a review (2005)
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Cited by

  • 2014Improving the competence of construction management consultants to underpin sustainable construction in China69 cited
  • 2015Investigating the Impact of Project Definition Clarity on Project Performance: Structural Equation Modeling Study50 cited
  • 2013Critical Criteria on Client and Customer Satisfaction for the Issue of Performance Measurement50 cited
  • 2014Success factors of management consulting44 cited
  • 2019Examining Influence of Construction Projects’ Quality Factors on Client Satisfaction Using Partial Least Squares Structural Equation Modeling43 cited
  • 2015An international index for customer satisfaction in the construction industry41 cited
  • 2017Applying the dynamic capabilities framework in the case of a large public construction client40 cited
  • 2020Relationship between perceived service quality and client satisfaction indicators of engineering consultancy services in building projects27 cited
  • 2011The drivers of customer satisfaction in strategic consulting engagements26 cited
  • 2014Satisfaction of first-time residential clients with architectural services26 cited

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