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Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality · Study

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ArticleCustomer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality

Evangelos Grigoroudis2009

Article2009

Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality

Evangelos Grigoroudis · Yannis Siskos

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Customer Service Quality and Loyalty Service and Product Innovation Customer churn and segmentation

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2021Social commerce: Factors affecting customer repurchase and word-of-mouth intentions 2017A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement 2022E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions 2019The impact of the level of customer satisfaction on the quality of e-commerce services 2022Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era 2012Linking innovation, productivity, and competitiveness: implications for policy and practice 2019A pragmatic model of student satisfaction: a viewpoint of private higher education 2012Modern Analysis of Customer Surveys: with Applications using R

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Year2009

Typearticle

Published2009-11-24

Languageen

Citations207

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/978-1-4419-1640-2

openalex_workW619809840

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