References

No references inside the corpus for this window.

Cited by

• 2021Social commerce: Factors affecting customer repurchase and word-of-mouth intentions263 cited
• 2017A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement178 cited
• 2022E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions143 cited
• 2019The impact of the level of customer satisfaction on the quality of e-commerce services129 cited
• 2022Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era122 cited
• 2012Linking innovation, productivity, and competitiveness: implications for policy and practice121 cited
• 2019A pragmatic model of student satisfaction: a viewpoint of private higher education94 cited
• 2012Modern Analysis of Customer Surveys: with Applications using R85 cited
• 2012Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector82 cited
• 2013Psychological Empowerment and Job Satisfaction in Jordanian Hospitals71 cited
• 2018Servant leadership and job satisfaction within private healthcare practices66 cited
• 2020Evaluating service innovation and business performance in tourism: a multicriteria decision analysis approach62 cited
• 2021Understanding rural Chinese consumers’ behavior: A stimulus–organism–response (S-O-R) perspective on Huawei’s brand loyalty in China