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Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™ · Study

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ArticleMeasuring consortium impact on user perceptions: OhioLINK and LibQUAL+™

Jeffrey N. Gatten2004

Article2004

Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™

Jeffrey N. Gatten

23 citations·0/0 files stored·The Journal of Academic Librarianship

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Library Science and Information Literacy Library Science and Information Web and Library Services

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References

2001Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.2001Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.2002Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality 2001LibQUAL+: Service Quality Assessment in Research Libraries 2003"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study 2003LibQUAL+TM: preliminary results from 2002 2002Extracting meaningful measures of user satisfaction from LibQUAL+™ for the University Libraries at Virginia Tech

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2008Faculty Perception of Information Control Using LibQUAL+™ Indicators 2008Avaliação da qualidade de serviços de uma biblioteca universitária: um estudo de caso utilizando o modelo Servqual 2008Identifying Student and Faculty Needs through LibQUAL+™: An Analysis of Qualitative Survey Comments 2009Student Perceptions and Expectations of Library Services Quality and User Satisfaction at Walters State Community College.2013Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan

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2006STABILITY OF LIBRARY SERVICE QUALITY BENCHMARKING NORMS ACROSS TIME AND COHORTS: A LibQUAL+ TM STUDYother · 5 shared references 2006Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectivenessarticle · 5 shared references 2003Two Short Forms of the LibQUAL+ Survey: Assessing Users' Perceptions of Library Service Qualityarticle · 4 shared references 2005Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ TM Studyarticle · 4 shared references 2010Using LibQUAL+TM to improve services to librariesarticle · 4 shared references 2010Diagnosing university students' zone of tolerance from university library servicesarticle · 4 shared references

Details

Year2004

Typearticle

Published2004-04-20

VenueThe Journal of Academic Librarianship

ISSN-L0099-1333

Languageen

Citations23

Files0 public / 0

ShelfLibrary Science and Information Literacy

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doi10.1016/j.acalib.2004.02.004

openalex_workW2000769655

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2020Gap assessment and comparison of the quality of services between central libraries of the University of Tehran and Allameh Tabataba'i University

2012Exploring the Relationship between Patron Type, Carnegie Classification, and Satisfaction with Library Services: An Analysis of LibQUAL+® Results

2012A Study on the Distance University Library Service Quality Factors and User Perception