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Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™
7 references·9 citing·37 second hop
Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™ (2004)Measuring consortium impact on user perce…LibQUAL+TM: preliminary results from 2002 (2003)LibQUAL+TM: preliminary resul…"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study (2003)"Zones of Tolerance" in Perce…Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality (2002)Reliability and Structure of …Extracting meaningful measures of user satisfaction from LibQUAL+™ for the University Libraries at Virginia Tech (2002)Extracting meaningful measure…Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Users' Perceptions of Library…LibQUAL+: Service Quality Assessment in Research Libraries (2001)LibQUAL+: Service Quality Ass…Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries. (2001)Assessing User Needs, Satisfa…Gap assessment and comparison of the quality of services between central libraries of the University of Tehran and Allameh Tabataba'i University (2020)Gap assessment and comparison…Quality Assessment of the Library Services at the AJA University of Medical Sciences Libraries Using LibQUAL Model (2016)Quality Assessment of the Lib…Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan (2013)Service Quality Assessment in…Exploring the Relationship between Patron Type, Carnegie Classification, and Satisfaction with Library Services: An Analysis of LibQUAL+® Results (2012)Exploring the Relationship be…A Study on the Distance University Library Service Quality Factors and User Perception (2012)A Study on the Distance Unive…Student Perceptions and Expectations of Library Services Quality and User Satisfaction at Walters State Community College. (2009)Student Perceptions and Expec…Identifying Student and Faculty Needs through LibQUAL+™: An Analysis of Qualitative Survey Comments (2008)Identifying Student and Facul…Faculty Perception of Information Control Using LibQUAL+™ Indicators (2008)Faculty Perception of Informa…Avaliação da qualidade de serviços de uma biblioteca universitária: um estudo de caso utilizando o modelo Servqual (2008)Avaliação da qualidade de ser…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Review of Psychometric theory (2nd ed.). (1979)Refinement and reassessment of the SERVQUAL scale. (1991)Measurement Invariance: A Foundational Principle for Quantitative Theory Building (2011)Delivering quality service: balancing customer perceptions and expectations (1990)Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study (2001)Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality1 (2005)Library Users’ Service Desires: A LibQUAL+ Study (2007)Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. 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(2005)Librarians as Teachers: A Qualitative Inquiry into Professional Identity (2008)How Different Are They? A Comparison By Academic Area Of Library Use, Priorities, and Information Needs at the University of Washington. (2002)A Process Approach to Defining Services for Undergraduates (2010)Assessment in a Medium-Sized Academic Library: A Success Story (2012)Rising Tides: Faculty Expectations of Library Websites (2012)User satisfaction with academic libraries services: Academic staff and students perspectives (2011)Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library (2015)Evaluating library service quality of University of Kashmir: a LibQUAL+ survey (2019)Complaining behavior of public library users in South Korea (2003)Determining factors of academic library Web site usage (2007)Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era (2022)
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References

  • 2001Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.155 cited
  • 2001Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.93 cited
  • 2002Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality72 cited
  • 2001LibQUAL+: Service Quality Assessment in Research Libraries67 cited
  • 2003"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study48 cited
  • 2003LibQUAL+TM: preliminary results from 200235 cited
  • 2002Extracting meaningful measures of user satisfaction from LibQUAL+™ for the University Libraries at Virginia Tech26 cited

Cited by

  • 2008Faculty Perception of Information Control Using LibQUAL+™ Indicators22 cited
  • 2008Avaliação da qualidade de serviços de uma biblioteca universitária: um estudo de caso utilizando o modelo Servqual19 cited
  • 2008Identifying Student and Faculty Needs through LibQUAL+™: An Analysis of Qualitative Survey Comments17 cited
  • 2009Student Perceptions and Expectations of Library Services Quality and User Satisfaction at Walters State Community College.11 cited
  • 2013Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan9 cited
  • 2020Gap assessment and comparison of the quality of services between central libraries of the University of Tehran and Allameh Tabataba'i University

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7 cited
  • 2012Exploring the Relationship between Patron Type, Carnegie Classification, and Satisfaction with Library Services: An Analysis of LibQUAL+® Results2 cited
  • 2012A Study on the Distance University Library Service Quality Factors and User Perception1 cited
  • 2016Quality Assessment of the Library Services at the AJA University of Medical Sciences Libraries Using LibQUAL Model1 cited