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Attitudinal loyalty and trust in entrepreneurship: building new relationships · Study

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ArticleAttitudinal loyalty and trust in entrepreneurship: building new relationships

Gunnar Klaus Prause2011

Article2011

Attitudinal loyalty and trust in entrepreneurship: building new relationships

Gunnar Klaus Prause · Marcelo Mendez Mendez · Sergio Garcia Agreda

17 citations·0/0 files stored·International Entrepreneurship and Management Journal

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Behavior in Brand Consumption and Identification

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References

1994The Commitment-Trust Theory of Relationship Marketing 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1995An Integrative Model Of Organizational Trust 1996The Behavioral Consequences of Service Quality 1987Developing Buyer-Seller Relationships 1997An Examination of the Nature of Trust in Buyer-Seller Relationships 2001Consumer perceived value: The development of a multiple item scale

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Year2011

Typearticle

Published2011-12-28

VenueInternational Entrepreneurship and Management Journal

ISSN-L1554-7191

Languageen

Citations17

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s11365-011-0215-y

openalex_workW2001009919

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