A conceptual framework of CREM performance measurement tools

Abstract

Purpose To provide a review and classification of tools, techniques and methodologies, which are and could be used for measuring and identifying the success of corporate real estate and workplace management. Design/methodology/approach Review of previously published works on performance measurement and measurement models and empirical interviews with 26 corporate real estate executives to examine what are common approaches to measuring performance. Findings Provides information about the corporate real estate performance measuring methods and practices. Research limitations/implications The conceptual framework is not an exhaustive list of methods and techniques. It is more like a first analytical review and classification of different kinds of methods, which could be developed over time. Practical implications A useful source of information and impartial analysis of methods for corporate real estate and workplace managers seeking ways to demonstrate their value to the core business of their firm. Originality/value Corporate real estate and workplace managers need better ways and tools to illustrate to the corporate leaders how they add value. This paper provides a review of such tools and offers practical help and guidance for using this kind of tools.

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