Business process benchmarking: finding and implementing best practices

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Management Systems and Quality Improvement Management and Optimization Techniques Quality and Supply Management

Abstract

Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process Benchmarking, provides the most up-to-date information to show readers how to conduct successful benchmarking projects. Readers will discover how to: use Camp's renowned 10-step benchmarking process to achieve peak performance; analyze the performance gap and ensure that every employee contributes toward enhanced corporate performance; train employees to use benchmarking tools to maximize the company's results.

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2001Supplier Evaluation and Rationalization via Data Envelopment Analysis: An Empirical Examination 2000Targets and Standards of Quality in Sport Services 2012Ecosilient Index to assess the greenness and resilience of the upstream automotive supply chain 2008A review on benchmarking of supply chain performance measures 2006Benchmarking Initiatives in the Construction Industry: Lessons Learned and Improvement Opportunities 2010The effects of organizational factors on green new product success 2001Benchmarking the benefits and barriers of application integration 2007What have we learned? Themes from the literature on best‐practice benchmarking

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