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The current state of empathy research.

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References

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2018Therapist empathy and client outcome: An updated meta-analysis.494 cited
2003The Scale of Ethnocultural Empathy: Development, validation, and reliability.488 cited
1999The therapeutic relationship.459 cited
2009Relationships at Work: Toward a Multidimensional Conceptualization of Dyadic Work Relationships411 cited
2009Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge406 cited
2012On the Role of Empathy in Customer-Employee Interactions391 cited
2007The case for mindfulness‐based approaches in the cultivation of empathy: Does nonjudgmental, present‐moment awareness increase capacity for perspective‐taking and empathic concern?318 cited
2000Improving Intergroup Relations: The Effects of Empathy on Racial Attitudes 1318 cited
2007A Measure of Cognitive and Affective Empathy in Children Using Parent Ratings315 cited
2003Mentoring others: A dispositional and motivational approach313 cited
2015How does the Perceived Ethicality of Corporate Services Brands Influence Loyalty and Positive Word-of-Mouth? Analyzing the Roles of Empathy, Affective Commitment, and Perceived Quality295 cited
2010What Does It Take to Stand Up for the Victim of Bullying?: The Interplay Between Personal and Social Factors294 cited
2006Empathy and conflict resolution in friendship relations among adolescents291 cited
2009Mindfulness and Counseling Self‐Efficacy: The Mediating Role of Attention and Empathy272 cited
2018Emotional contagion in organizational life267 cited
2009Perspective Taking: Reducing Prejudice Towards General Outgroups and Specific Individuals265 cited