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Just What the Doctor Ordered? Investigating the Impact of Health Service Quality on Consumer Misbehaviour
16 references·0 citing·43 second hop
Just What the Doctor Ordered? Investigating the Impact of Health Service Quality on Consumer Misbehaviour (2014)Just What the Doctor Ordered? Investigati…Exchange and Power in Social Life (2017)Exchange and Power in Social …The Dishonesty of Honest People: A Theory of Self-Concept Maintenance (2008)The Dishonesty of Honest Peop…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Social Exchange Theory: An Interdisciplinary Review (2005)Social Exchange Theory: An In…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…Power analysis and determination of sample size for covariance structure modeling. (1996)Power analysis and determinat…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…The Social psychology of intergroup relations (1979)The Social psychology of inte…Book Review: Forum Marketing Research: Methodological Foundations (1977)Book Review: Forum Marketing …Inequity In Social Exchange (1965)Inequity In Social ExchangeSocial Behavior as Exchange (1958)Social Behavior as ExchangeSignificance tests and goodness of fit in the analysis of covariance structures. (1980)Structural Equations with Latent Variables. (1991)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating the use of exploratory factor analysis in psychological research. (1999)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Customer Engagement (2011)A Theory of Social Comparison Processes (1954)A Theory of Cognitive Dissonance (1957)Exchange and Power in Social Life. (1965)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Justice at the millenium: A meta-analytic review of 25 years of organizational justice research. (2001)On the dimensionality of organizational justice: A construct validation of a measure. (2001)The Approval Motive: Studies in Evaluative Dependence (1965)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)The Theory of Social and Economic Organization. (1948)The Norm of Reciprocity: A Preliminary Statement (1960)Antecedents and consequences of employee engagement (2006)Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory (2015)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)Social Identity Theory and the Organization (1989)Social Identity Theory and the Organization (1989)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,151 cited
  • 2017Exchange and Power in Social Life16,134 cited
  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 1979The Social psychology of intergroup relations11,577 cited
  • 1965Inequity In Social Exchange10,965 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 2005Social Exchange Theory: An Interdisciplinary Review10,714 cited
  • 1996Power analysis and determination of sample size for covariance structure modeling.10,552 cited
  • 2007Service-dominant logic: continuing the evolution7,831 cited
  • 1958Social Behavior as Exchange5,555 cited
  • 1977Book Review: Forum Marketing Research: Methodological Foundations4,351 cited
  • 2008The Dishonesty of Honest People: A Theory of Self-Concept Maintenance2,874 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

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2,763 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,753 cited
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