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How do you write “yes”?: A study on the effectiveness of online dispute resolution
5 references·1 citing·21 second hop
How do you write “yes”?: A study on the effectiveness of online dispute resolution (2003)How do you write “yes”?: A study on the e…E-Commerce, E-Disputes, and E-Dispute Resolution: In the Shadow of "eBay Law" (2000)E-Commerce, E-Disputes, and E…New directions in mediation: communication research and perspectives (1994)New directions in mediation: …Approaches to Social Research (1989)Approaches to Social ResearchThe Manager as Negotiator (1987)The Manager as NegotiatorTHE ROLE OF COMMUNICATION IN BARGAINING (1982)THE ROLE OF COMMUNICATION IN …Emotions in ODR (2007)Emotions in ODRThe Social Psychology of Groups (1959)The Strategy of Conflict (1960)Handbook of Industrial and Organizational Psychology. (1977)Ambiguity as strategy in organizational communication (1984)Reconsidering Openness in Organizational Communication (1987)Group heterogeneity and faultlines: Comparing alignment and dispersion theories of group composition (2007)The expression of the emotions in man and animals. (1872)The Managed Heart: Commercialization of Human Feeling (1984)The feeling of what happens: body and emotion in the making of consciousness (2000)What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology (2001)Affect and Creativity at Work (2005)Nonresponse Rates and Nonresponse Bias in Household Surveys (2006)Learning and transfer: A general role for analogical encoding. (2003)Managing Strategic Contradictions: A Top Management Model for Managing Innovation Streams (2005)The Place of Self‐Interest and the Role of Power in Deliberative Democracy* (2009)A new regulatory framework for extra-judicial consumer redress: where we are and how to move forward (2014)No Sheriff in Town: Governance for Online Dispute Resolution (2016)Designing Ethical Online Dispute Resolution Systems: The Rise of the Fourth Party (2021)Disciplining Organizational Communication Studies (1996)Mediating with Heart in Mind: Addressing Emotion in Mediation Practice (2001)Contradictions, Dialectics, and Paradoxes in Organizations: A Constitutive Approach (2016)
this work references cited by second hop

References

  • 1989Approaches to Social Research2,822 cited
  • 1987The Manager as Negotiator554 cited
  • 1994New directions in mediation: communication research and perspectives120 cited
  • 1982THE ROLE OF COMMUNICATION IN BARGAINING111 cited
  • 2000E-Commerce, E-Disputes, and E-Dispute Resolution: In the Shadow of "eBay Law"65 cited

Cited by

  • 2007Emotions in ODR24 cited

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