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When sorry is not enough: Archbishop Cardinal Bernard Law's image restoration strategies in the statement on sexual abuse of minors by clergy

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References

1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
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1995Accounts, excuses, and apologies: a theory of image restoration strategies872 cited
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1994Legitimation endeavors: Impression management strategies used by an organization in crisis408 cited
2006Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse267 cited
2005Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing154 cited
2000Revisiting the theory of image restoration strategies90 cited
2002Issues Advertising as Crisis Communication: Northwest Airlines' Use of Image Restoration Strategies During the 1998 Pilot's Strike88 cited
2004On Organizational Apologia: A Reconceptualization72 cited
2004Silencing the Lambs: The Cathotic Church's Response to the 2002 Sexual Abuse Scandal27 cited

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2014The role of a favorable pre-crisis reputation in protecting organizations during crises71 cited
2019Crisis Communication in Institutions of Higher Education: Richard Spencer at the University of Florida25 cited
2013Paralleling the Practice: An Analysis of the Scholarly Literature in Nonprofit Public Relations

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22 cited

2017From “Wicked Crisis” to Responsive Witness: Jean-Luc Marion and the American Roman Catholic Sexual-Abuse Scandal18 cited

2022Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness16 cited

2016Is saying ‘sorry’ enough? examining the effects of apology typologies by organizations on consumer responses12 cited

2012Sex, lies, and post-trial publicity: The reputation repair strategies of Dominique Strauss-Kahn12 cited

2015Image Repair Theory11 cited

2023Beyond reputational and financial damage: Examining emotional and religious harm in a post-crisis case study of Hillsong Church10 cited

2018Evangelical Christian Crisis Responses to Same-Sex Sex Scandals9 cited

2009Could it happen again? Catholic Church Image Repair Strategies in the Revocation of the Excommunication of the Four Lefebvrian Bishops6 cited