Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing

Keith Michael Hearit

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Public Relations and Crisis Communication Rhetoric and Communication Studies Corporate Identity and Reputation

Abstract

Contents: Preface. Introduction. Apologia, Social Drama, and Public Ritual. Legality and Liability. Apologetic Ethics (written with Sandra L. Borden). Apologia and Individuals: Politicians, Sports Figures, and Media Celebrities. Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits. Institutional Apologies: Institutional, Religious, and Governmental. Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism.

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References

1967The Social Construction of Reality 1984Caring: A Feminine Approach to Ethics and Moral Education 1975Organizational Legitimacy: Social Values and Organizational Behavior 1969A Grammar of Motives 1984Genre as social action 1992The image : a guide to pseudo-events in America 2004Oxford English dictionary 1968The Rhetorical Situation

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