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Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Keith Michael Hearit · Study

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Keith Michael Hearit

13 works· latest 2021· 2 institutionscluster: provisionalORCID 0000-0003-0361-0253

h-index13

i1013

Citations1,422

Works here13

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Most cited in this library

“Mistakes were made”: Organizations, apologia, and crises of social legitimacy1995 · 289 citations
Crisis Management By Apology2006 · 265 citations
Apologies and public relations crises at Chrysler, Toshiba, and Volvo1994 · 218 citations
Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing2005 · 154 citations
Corporate Apologia: When an Organization Speaks in Defense of Itself2001 · 96 citations

Works

13 shown

A blame narrative approach to apologetic crisis management: The serial apologiae of United Airlines

Public Relations Review·2021·1 author

14citations

Crisis Management By Apology

Routledge eBooks·2006·1 author·book

265citations

Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing

·2005·1 author·book

154citations

Merrill Lynch: corporate apologia and business fraud

Public Relations Review·2004·2 authors

37citations

A symbolic approach to crisis management: Sears' defense of its auto repair policies

·2003·2 authors·book

25citations

A social constructionist approach to crisis management: Allegations of sudden acceleration in the Audi 5000

Communication Studies·2003·2 authors

87citations

The good organization speaking well: a paradigm case for religious institutional crisis management

Public Relations Review·2002·2 authors

29citations

Corporate Apologia: When an Organization Speaks in Defense of Itself

Sage eBooks·2001·1 author·chapter

96citations

Newsgroups, activist publics, and corporate apologia: The case of Intel and its Pentium chip

Public Relations Review·1999·1 author

95citations

On the use of transcendence as an apologia strategy: The case of Johnson controls and its fetal protection policy

Public Relations Review·1997·1 author

42citations

The use of counter-attack in apologetic public relations crises: The case of General Motors vs. Dateline NBC

Public Relations Review·1996·1 author

71citations

“Mistakes were made”: Organizations, apologia, and crises of social legitimacy

Communication Studies·1995·1 author

289citations

Apologies and public relations crises at Chrysler, Toshiba, and Volvo

Public Relations Review·1994·1 author

218citations