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Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing

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References

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Cited by

2021Governing the Pandemic239 cited
2012Are All Crises Opportunities? A Comparison of How Corporate and Government Organizations Responded to the 2009 Flu Pandemic149 cited
2015CSR as crisis risk: expanding how we conceptualize the relationship146 cited
2010Why a concern for apologia and crisis communication?127 cited
2010Interpretations of CEO public apologies for the banking crisis: attributions of blame and avoidance of responsibility118 cited
2010The acceptance of responsibility and expressions of regret in organizational apologies after a transgression115 cited
2010Media amplification of a brand crisis and its affect on brand trust106 cited
2012Nonprofit in Crisis: An Examination of the Applicability of Situational Crisis Communication Theory102 cited
2013Understanding Reputational Crisis: Definition, Properties, and Consequences101 cited
2012Rituals of apology in the global arena99 cited
2008The image repair strategies of Terrell Owens91 cited
2016Reflections on a meta-analysis: Crystallizing thinking about SCCT90 cited
2018Seeking sincerity, finding forgiveness: YouTube apologies as image repair84 cited
2009Prescribing versus describing: testing image restoration strategies in a crisis situation82 cited
2010From Image Restoration to Renewal: Approaches to Understanding Postcrisis Communication79 cited
2010Apologizing in a globalizing world: crisis communication and apologetic ethics75 cited