Benchmarking: a process‐driven tool for quality improvement

Mohamed Zairi · Rob Hutton

23 citations0/0 files storedThe TQM Journal

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Quality and Supply Management Healthcare Quality and Management Management Systems and Quality Improvement

Abstract

Suggests that successful TQM initiatives are frequently spurred by “stretch” goals created by benchmarking an organization’s performance and practices with others. Differentiates results and process‐driven benchmarking. Explains how TQM and benchmarking link with the philosophy of continuous improvement

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References

1989How Competitive Forces Shape Strategy 1989Benchmarking: the search for industry best practices that lead to superior performance 1989To revitalize corporate performance, we need a whole new model of strategy. Strategic intent.1993Benchmarking: A Tool for Continuous Improvement 1994Measuring Performance for Business Results 1996Practical Benchmarking: The Complete Guide 1992Learning from the Best Leads to Superior Performance

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2013Operations Management: Policy, Practice and Performance Improvement 1996Benchmarking: a paradigm for change to quality education 2006Innovation through Information Technology (IT) enabled Business Process Management (BPM): a review of key issues

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