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Mohamed Zairi · Study
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Author
Mohamed Zairi
90 works
· latest 2013
· 1 institutions
cluster: provisional
Works
60 shown
The TQM legacy – Gurus’ contributions and theoretical impact
The TQM Journal
·
2013
·
1 author
60
citations
The adoption of excellence models through cultural and social adaptations: An empirical study of critical success factors and a proposed model
Total Quality Management & Business Excellence
·
2011
·
2 authors
49
citations
Testing the criticality of HR-TQM factors in the Malaysian higher education context
Total Quality Management & Business Excellence
·
2010
·
3 authors
40
citations
Benchmarking for Best Practice
Routledge eBooks
·
2010
·
1 author
·
book
162
citations
E-supply chain operational and behavioural perspectives: an empirical study of Malaysian SMEs
International Journal of Production Research
·
2009
·
5 authors
38
citations
Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Total Quality Management & Business Excellence
·
2009
·
2 authors
111
citations
In pursuit of performance‐oriented civil service reforms (CSRs): a Kenyan perspective
Measuring Business Excellence
·
2009
·
2 authors
30
citations
Corporate governance as a critical element for driving excellence in corporate social responsibility
International Journal of Quality & Reliability Management
·
2007
·
2 authors
133
citations
Business process reengineering: critical success factors in higher education
Business Process Management Journal
·
2007
·
3 authors
186
citations
Excellence in service: an empirical study of the UAE banking sector
International Journal of Quality & Reliability Management
·
2007
·
3 authors
141
citations
Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation
International Conference on Innovations in Information Technology
·
2006
·
3 authors
·
other
120
citations
Sustaining TQM: A Synthesis of Literature and Proposed Research Framework
Total Quality Management & Business Excellence
·
2006
·
2 authors
77
citations
A collaborative supply chain management framework
Business Process Management Journal
·
2006
·
3 authors
44
citations
Global benchmarking for internet and e‐commerce applications
Benchmarking An International Journal
·
2006
·
3 authors
47
citations
SWOT analysis for Air China performance and its experience with quality
Benchmarking An International Journal
·
2006
·
3 authors
39
citations
Key enablers for the effective implementation of QFD: a critical analysis
Industrial Management & Data Systems
·
2005
·
3 authors
44
citations
Enterprise Resource Planning (ERP) implementation: a useful road map
International Journal of Management and Enterprise Development
·
2005
·
3 authors
62
citations
Best practice QFD application: an internal/external benchmarking approach based on Ford Motors' experience
International Journal of Quality & Reliability Management
·
2005
·
2 authors
52
citations
Extending the concept of supply chain:
International Journal of Production Economics
·
2003
·
3 authors
176
citations
A proposed model of TQM implementation in the Palestinian context
Total Quality Management & Business Excellence
·
2003
·
2 authors
39
citations
The role of supply‐chain management in world‐class manufacturing
International Journal of Physical Distribution & Logistics Management
·
2003
·
3 authors
27
citations
Knowledge management critical success factors
Total Quality Management & Business Excellence
·
2003
·
2 authors
180
citations
Enterprise resource planning: A taxonomy of critical factors
European Journal of Operational Research
·
2002
·
3 authors
968
citations
Beyond TQM implementation: the new paradigm of TQM sustainability
Total Quality Management
·
2002
·
1 author
77
citations
ERP implementation critical success factors-the role and impact of business process management
IEEE International Conference on Management of Innovation and Technology (ICMIT)
·
2002
·
3 authors
·
other
147
citations
An Empirical Study of the Impact of Knowledge Management on Organizational Performance
Journal of Computer Information Systems
·
2002
·
3 authors
·
Open access
58
citations
Sustaining and transferring excellence
Measuring Business Excellence
·
2002
·
3 authors
56
citations
Training evaluation: an empirical study in Kuwait
Journal of European Industrial Training
·
2002
·
2 authors
55
citations
The impact of social responsibility on business performance
Managerial Auditing Journal
·
2002
·
1 author
167
citations
ERP software implementation: an integrative framework
European Journal of Information Systems
·
2001
·
3 authors
288
citations
Business process reengineering: a survey of international experience
Business Process Management Journal
·
2001
·
3 authors
194
citations
Future trends in benchmarking for competitive advantage: A global survey
Total Quality Management
·
2001
·
2 authors
68
citations
Total quality management and theory: An exploratory study of contribution
Total Quality Management
·
2001
·
4 authors
110
citations
A proposed model of TQM implementation based on an empirical study of Malaysian industry
International Journal of Quality & Reliability Management
·
2001
·
3 authors
153
citations
Building benchmarking competence through knowledge management capability ‐ An empirical study of the Kuwaiti context
Benchmarking An International Journal
·
2001
·
2 authors
56
citations
Managing customer satisfaction: a best practice perspective
The TQM Journal
·
2000
·
1 author
163
citations
Managing customer dissatisfaction through effective complaints management systems
The TQM Journal
·
2000
·
1 author
170
citations
Internal transfer of best practice for performance excellence: a global survey
Benchmarking An International Journal
·
2000
·
2 authors
64
citations
Creating a Fit Between BPR and IT Infrastructure: A Proposed Framework for Effective Implementation
International Journal of Flexible Manufacturing Systems
·
2000
·
2 authors
32
citations
Quality is dead in Europe – long live excellence ‐ true or false?
Measuring Business Excellence
·
2000
·
3 authors
102
citations
Best practice transfer for future competitiveness: A study of best practices
Total Quality Management
·
2000
·
2 authors
75
citations
The effective application of SAP R/3: a proposed model of best practice
Logistics Information Management
·
2000
·
2 authors
106
citations
Performance measurement: a critical analysis of the literature with respect to total quality management
International Journal of Management Reviews
·
2000
·
1 author
63
citations
Information and Business Process Equality: The Case of SAP R/3 Implementation
The Electronic Journal of Information Systems in Developing Countries
·
2000
·
2 authors
·
Open access
52
citations
Supply‐chain re‐engineering using enterprise resource planning (ERP) systems: an analysis of a SAP R/3 implementation case
International Journal of Physical Distribution & Logistics Management
·
2000
·
2 authors
147
citations
Revisiting BPR: a holistic review of practice and development
Business Process Management Journal
·
2000
·
2 authors
166
citations
The transfer of best practices: how to build a culture of benchmarking and continuous learning – part 1
Benchmarking An International Journal
·
2000
·
2 authors
67
citations
Competitive benchmarking in the air cargo industry: Part III
Benchmarking An International Journal
·
1999
·
1 author
24
citations
Cultures for continuous improvement and learning
Total Quality Management
·
1999
·
3 authors
136
citations
Managing for quality through knowledge management
Total Quality Management
·
1999
·
3 authors
102
citations
Benchmarking maturity as we approach the millennium?
Total Quality Management
·
1999
·
2 authors
65
citations
Benchmarking for brand innovation
European Journal of Innovation Management
·
1999
·
2 authors
19
citations
BPR implementation process: an analysis of key success and failure factors
Business Process Management Journal
·
1999
·
2 authors
362
citations
Best Practice: Process Innovation Management
·
1999
·
1 author
54
citations
An empirical analysis of critical factors of TQM
Benchmarking for Quality Management & Technology
·
1998
·
2 authors
47
citations
Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education: Part II
Total Quality Management
·
1998
·
2 authors
74
citations
Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education. Part I: Financial services sector
Total Quality Management
·
1998
·
2 authors
27
citations
Best practice in supply chain management: the experience of the retail sector
European Journal of Innovation Management
·
1998
·
1 author
22
citations
The “QFD/FMEA interface”
European Journal of Innovation Management
·
1998
·
4 authors
70
citations
A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ part III
The TQM Journal
·
1997
·
2 authors
133
citations