BPR implementation process: an analysis of key success and failure factors

1999-03-01articleBusiness Process Management Journal362 citationsclosed

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Business Process Modeling and Analysis ERP Systems Implementation and Impact Organizational Change and Leadership

Abstract

This paper provides a holistic view of the Business Process Re‐engineering (BPR) implementation process. It reviews the literature relating to the hard and soft factors that cause success and failure for BPR implementation, classifies these factors into subgroups, and identifies key factors of success and failure. Finally, it explains how these factors influence the process of BPR implementation.

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