Revisiting BPR: a holistic review of practice and development

Majed Al‐Mashari · Mohamed Zairi

166 citations0/0 files storedBusiness Process Management Journal

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Business Process Modeling and Analysis Organizational Change and Leadership Organizational Management and Change

Abstract

This paper presents a holistic review of the literature related to business process re‐engineering (BPR). It reviews some definitions of BPR and clarifies confusion around its concepts, traces the evolution of BPR and identifies its main drivers, and discusses issues of integrating BPR with TQM, benchmarking and change management. It then provides a strategic view of BPR implementation, conceptualises the major role of IT in BPR, reviews BPR approaches, methodologies, techniques and software tools, and discusses the scope of BPR and level of radicalness as indicators of degree of change. Aspects of improving business through BPR and the impacts of IT‐enabled change on organisations are identified and, finally, current and future development of BPR concepts and practice are also reviewed.

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References

1993Reengineering the corporation: A manifesto for business revolution 1993Process innovation: reengineering work through information technology 2011The New Industrial Engineering: Information Technology and Business Process Redesign 1997Business Process Change: A Study of Methodologies, Techniques, and Tools*1987Key Issues in Information Systems Management 1993Shaping the Future: Business Design Through Information Technology.1996Key Issues in Information Systems Management: 1994-95 SIM Delphi Results1 1991Business process improvement

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2003The usefulness of ERP systems for effective management 2013Lean and six sigma – critical success factors revisited 2005The effects of enterprise resource planning implementation strategy on cross‐functionality 2003Factors characterising the maturity of BPR programmes 2009Means Of Achieving Business Process Management Success Factors 2001A critique of BPR from a holistic perspective

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