The TQM legacy – Gurus’ contributions and theoretical impact

Mohamed Zairi

60 citations0/0 files storedThe TQM Journal

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

Purpose – The purpose of this paper is to examine the various contributions made by Gurus who have impacted significantly on the theory and practice of total quality management (TQM) over the past 100 years. Design/methodology/approach – The paper uses the solid foundation created by the various thoughts, concepts, principles and methods contributed by specifically considered individuals. Findings – The methodology makes the case for the legacy that TQM has created and in particular, its unique additions to theory building. Originality/value – A unique examination of a century of TQM Gurus.

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References

1982Out of the Crisis 1952Quality-Control Handbook.1995Total quality management as competitive advantage: A review and empirical study 1979Quality Is Free: The Art of Making Quality Certain 1989The management and control of quality 1961Total quality control 1988Juran on planning for quality 1999EXPLODING THE MYTH: DO ALL QUALITY MANAGEMENT PRACTICES CONTRIBUTE TO SUPERIOR QUALITY PERFORMANCE?

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