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Emotions in outsourcing. An empirical study in the hotel industry · Study

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ArticleEmotions in outsourcing. An empirical study in the hotel industry

Carole Donada2008

Article2008

Emotions in outsourcing. An empirical study in the hotel industry

Carole Donada · Gwenaëlle Nogatchewsky

36 citations·0/0 files stored·International Journal of Hospitality Management

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Outsourcing and Supply Chain Management Customer Service Quality and Loyalty Quality and Supply Management

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References

1987Developing Buyer-Seller Relationships 1997An Examination of the Nature of Trust in Buyer-Seller Relationships 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships 1959The Social Psychology of Groups 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective 1985Toward a consensual structure of mood.1977Marketing Research: Methodological Foundations 1992The Use of Pledges to Build and Sustain Commitment in Distribution Channels

Cited by

2010What do we know about outsourcing in hotels?2014Outsourcing and role stress: An empirical study of hotel spa managers 2012The Influence of Relationship Quality and Switching Costs on Customer Loyalty in the Malaysian Hotel Industry 2013Exploring service outsourcing in 3–5 Star hotels in the Accra Metropolis of Ghana 2017Transaction Cost and Resources Based Views on Hotels’ Outsourcing Mechanism: An Empirical Study in China 2014

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Year2008

Typearticle

Published2008-12-12

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations36

Files0 public / 0

ShelfOutsourcing and Supply Chain Management

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doi10.1016/j.ijhm.2008.10.005

openalex_workW2002298025

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Hotel outsourcing under asset specificity: “The good, the bad and the ugly”