A descriptive model of online shopping process: some empirical results

Su‐Jane Chen · Tung‐Zong Chang

199 citations0/0 files storedInternational Journal of Service Industry Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Consumer Retail Behavior Studies E-commerce and Technology Innovations

Abstract

Since early 1990s, tremendous growth of e-commerce has transformed the world retail infrastructure rapidly. Although the Internet burst between 2000 and 2002 which slowed down the rage in the financial market, the Internet infrastructure continues to grow and becomes an integral part of market strategic portfolio for many organizations. In order to be successful in the Internet niche, many retailers engage in business model reengineering to keep up with changes in how customers acquire goods and services. Based on in-depth interviews and a follow-up survey, the present study depicts a common online shopping process and identifies three common online shopping components: interactivity, transaction, and fulfillment. These components and their respective factors form one's online shopping experience. Managerial implications and future research directions are offered.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 199 citations exist upstream.

References

2001Hedonic and utilitarian motivations for online retail shopping behavior 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.1995Relationship Marketing in Consumer Markets: Antecedents and Consequences 2000Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids 2002Cross-category effects of induced arousal and pleasure on the internet shopping experience 1995Strategic Alliances: A Synthesis of Conceptual Foundations

Cited by

2008Understanding digital content marketing 2015Re-examining online customer experience to include purchase frequency and perceived risk 2018Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction 2012E-shopping: an Analysis of the Technology Acceptance Model

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.