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A descriptive model of online shopping process: some empirical results
12 references·16 citing·50 second hop
A descriptive model of online shopping process: some empirical results (2003)A descriptive model of online shopping pr…The Role of Consumers' Trust in Online-Shopping (2002)The Role of Consumers' Trust …Cross-category effects of induced arousal and pleasure on the internet shopping experience (2002)Cross-category effects of ind…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids (2000)Consumer Decision Making in O…Profiling potential adopters and non‐adopters of an interactive electronic shopping medium (1999)Profiling potential adopters …The one to one future (1995)The one to one futureStrategic Alliances: A Synthesis of Conceptual Foundations (1995)Strategic Alliances: A Synthe…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…Relationship Marketing in Consumer Markets: Antecedents and Consequences (1995)Relationship Marketing in Con…Contemporary Marketing Research (1992)Contemporary Marketing Resear…Pengaruh Iklan dan Endorser terhadap Brand Awareness Serta Dampaknya pada Keputusan Pembelian (2019)Pengaruh Iklan dan Endorser t…Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction (2018)Post-purchase shipping and cu…Role of mobile banking servicescape on customer attitude and engagement (2017)Role of mobile banking servic…Online grocery shopping: the impact of shopping frequency on perceived risk (2016)Online grocery shopping: the …An experimental study to investigate the impact of image interactivity on the perception of luxury in an online shopping context (2016)An experimental study to inve…Re-examining online customer experience to include purchase frequency and perceived risk (2015)Re-examining online customer …Augmented reality and motion capture apparel e-shopping values and usage intention (2014)Augmented reality and motion …Using E‐S‐QUAL to measure internet service quality of e‐commerce web sites in Greece (2012)Using E‐S‐QUAL to measure int…E-shopping: an Analysis of the Technology Acceptance Model (2012)E-shopping: an Analysis of th…Does involvement matter in online shopping satisfaction and trust? (2011)Does involvement matter in on…How perceived risk affects online buying (2009)How perceived risk affects on…Factors affecting students attitude toward online shopping (2009)Factors affecting students at…CRM literature: conceptual and functional insights by keyword analysis (2009)CRM literature: conceptual an…Understanding digital content marketing (2008)Understanding digital content…Online behavioural intentions: an empirical investigation of antecedents and moderators (2007)Online behavioural intentions…Developing a framework for measuring physical distribution service quality of multi‐channel and “pure player” internet retailers (2006)Developing a framework for me…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
  • 1995Relationship Marketing in Consumer Markets: Antecedents and Consequences1,757 cited
  • 2000Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids1,730 cited
  • 2002Cross-category effects of induced arousal and pleasure on the internet shopping experience689 cited
  • 1995Strategic Alliances: A Synthesis of Conceptual Foundations638 cited
  • 2002The Role of Consumers' Trust in Online-Shopping501 cited
  • 1995The one to one future297 cited
  • 1999Profiling potential adopters and non‐adopters of an interactive electronic shopping medium219 cited
  • 1992Contemporary Marketing Research218 cited

Cited by

  • 2008Understanding digital content marketing361 cited
  • 2015Re-examining online customer experience to include purchase frequency and perceived risk

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309 cited
  • 2018Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction215 cited
  • 2012E-shopping: an Analysis of the Technology Acceptance Model180 cited
  • 2016Online grocery shopping: the impact of shopping frequency on perceived risk172 cited
  • 2009How perceived risk affects online buying146 cited
  • 2007Online behavioural intentions: an empirical investigation of antecedents and moderators141 cited
  • 2011Does involvement matter in online shopping satisfaction and trust?119 cited
  • 2016An experimental study to investigate the impact of image interactivity on the perception of luxury in an online shopping context115 cited
  • 2009CRM literature: conceptual and functional insights by keyword analysis110 cited
  • 2012Using E‐S‐QUAL to measure internet service quality of e‐commerce web sites in Greece107 cited
  • 2006Developing a framework for measuring physical distribution service quality of multi‐channel and “pure player” internet retailers106 cited
  • 2017Role of mobile banking servicescape on customer attitude and engagement86 cited
  • 2009Factors affecting students attitude toward online shopping80 cited
  • 2019Pengaruh Iklan dan Endorser terhadap Brand Awareness Serta Dampaknya pada Keputusan Pembelian72 cited
  • 2014Augmented reality and motion capture apparel e-shopping values and usage intention66 cited