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An empirical investigation of online review helpfulness: A big data perspective · Study

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ArticleAn empirical investigation of online review helpfulness: A big data perspective

Steven Leon2020

Article2020

An empirical investigation of online review helpfulness: A big data perspective

148 citations·0/0 files stored·Decision Support Systems

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Digital Marketing and Social Media Consumer Behavior and Marketing Influence Sentiment Analysis and Opinion Mining

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References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model 2007Electronic word-of-mouth in hospitality and tourism management 2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics 2016Critical analysis of Big Data challenges and analytical methods 2008Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets 2008Tried and tested: The impact of online hotel reviews on consumer consideration

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2022What makes user-generated content more helpful on social media platforms? Insights from creator interactivity perspective

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2019Enhancing the Helpfulness of Online Consumer Reviews: The Role of Latent (Content) Factorsarticle · 17 shared references 2018More than words: Do emotional content and linguistic style matching matter on restaurant review helpfulness?article · 16 shared references 2018When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product typearticle · 15 shared references 2016Online Review Helpfulness: Role of Qualitative Factorsarticle · 15 shared references 2018Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of servicesarticle · 14 shared references 2018What moderates the influence of extremely negative ratings? The role of review and reviewer characteristicsarticle · 14 shared references

Details

Year2020

Typearticle

Published2020-09-20

VenueDecision Support Systems

ISSN-L0167-9236

Languageen

Citations148

Files0 public / 0

ShelfDigital Marketing and Social Media

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doi10.1016/j.dss.2020.113403

openalex_workW3087228565

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