Quantifying barriers to implementing Total Quality Management (TQM)

2010-01-01articleEuropean J of Industrial Engineering46 citationsclosed

No readable copy stored yet — this record is metadata only.

Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

Total Quality Management (TQM) is a philosophy that delivers long-term benefits in terms of profitability, customer satisfaction and quality of products. Different organisations work for TQM implementation and utilise their resources to achieve the anticipated benefits. However, it is generally experienced that TQM implementation is a hard and very painful process. There are certain barriers that inhibit the successful implementation of TQM. In the present work, an attempt was made to develop a mathematical model of these barriers using a Graph Theoretic Approach (GTA). An index of barriers in TQM is proposed which evaluates the inhibiting power of these barriers. [Received 02 October 2008; Revised 17 March 2009; Revised 25 May 2009; Accepted 13 June 2009]

Citations in this library

Stored only when both papers are in the corpus — 46 citations exist upstream.

References

2015A Beginner's Guide to Structural Equation Modeling

2006Mapping supply chains on risk and customer sensitivity dimensions

2005Selection, identification and comparison of industrial robots using digraph and matrix methods

1995In search of TQM

2005A survey of total quality management in Iran

1994Why TQM fails and what to do about it

1994Does TQM Impact on Bottom‐line Results?

Cited by

2019A structural model for investigating the driving and dependence power of supply chain risks in the readymade garment industry

2012A review and analysis of “graph theoretical-matrix permanent” approach to decision making with example applications

2013A graph theoretic approach to evaluate the intensity of barriers in the implementation of total productive maintenance (TPM)

2020Implementation barriers to lean-agile manufacturing systems for original equipment manufacturers: an integrated decision-making approach

2011Implementation of Lean Six Sigma (LSS) in supply chain management (SCM): an integrated management philosophy

2017Analysis of interaction among the barriers to 5S implementation using interpretive structural modeling approach

2015Using interpretive structural modeling in venture capitalists’ decision-making process

2011Barriers to the successful implementation of TQM in Iranian manufacturing organisations