Article1995

In search of TQM

161 citations0/0 files storedEmployee Relations

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Quality and Supply Management Management Theory and Practice Management Systems and Quality Improvement

Abstract

While quality management practices have spread in recent years, academic investigation of the phenomenon has lagged behind. Discusses what TQM comprises and whether there are partial or contingent forms; employment practices and relations, including the links with HRM and the issues of incentives, empowerment and political barriers; the themes of incrementalism and innovation including the relationship of TQM with BPR and the concern with bureaucratization; and how TQM fits with other management paradigms.

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References

1982Out of the Crisis 2015Strategic human resource management 1985The Second Industrial Divide 1952Quality-Control Handbook.1993Reengineering the Corporation 1994Reengineering the Corporation: A Manifesto for Business Revolution 1985What is total quality control the japanese way 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT

Cited by

1997The antecedents of employee commitment to customer service: evidence from a UK 2008Developing and validating total quality management (TQM) constructs in the context of Thailand's manufacturing industry 2008Interrelationships among lean bundles and their effects on operational performance 1999`Are there no Limits to Authority?': TQM and Organizational Power 1997What is total quality management … and does it matter?2004Total quality management, high-commitment human resource strategy and firm performance: an empirical study 2014Why TQM programmes fail? A pathology approach 1998The Determinants of Employee Responses to Total Quality Management: Six Case Studies

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