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ArticlePredictors of relationship quality for luxury restaurants

Juan Meng2008

Article2008

Predictors of relationship quality for luxury restaurants

Juan Meng · Kevin M. Elliott

113 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Behavior in Brand Consumption and Identification

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References

1994The Commitment-Trust Theory of Relationship Marketing 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings 1992The Changing Role of Marketing in the Corporation 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis 1998Relational Benefits in Services Industries: The Customer's Perspective 2002Understanding Relationship Marketing Outcomes 2005A Strategic Framework for Customer Relationship Management

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2014The role of social network websites in the consumer–brand relationship 2017Social involvement and park citizenship as moderators for quality-of-life in a national park 2017Tourist risk perceptions and revisit intention: A critical review of literature 2014The Effect of Tourist Relationship Perception on Destination Loyalty at a World Heritage Site in China 2019The antecedents of tourist attitudes to revisit and revisit intentions for coastal tourism

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2007Evaluating an extended relationship marketing model for Arab guests of five-star hotelsthesis · 16 shared references 2006Predictors of Relationship Quality and Relationship Outcomes in Luxury Restaurantsarticle · 14 shared references 2007The strategic value of CRM: a technology adoption perspectivearticle · 14 shared references 2013Examination of Restaurant Quality, Relationship Benefits, and Customer Reciprocity From the Perspective of Relationship Marketing Investmentsarticle · 13 shared references 2017Factors influencing word of mouth behaviour in the restaurant industryarticle · 12 shared references 2012Impacts of perceived brand relationship orientation on attitudinal loyaltyarticle · 12 shared references

Details

Year2008

Typearticle

Published2008-04-10

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations113

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jretconser.2008.02.002

openalex_workW2003248422

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2010Comprehension of relationship quality in the retail environment

2011Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons

2013Examination of Restaurant Quality, Relationship Benefits, and Customer Reciprocity From the Perspective of Relationship Marketing Investments