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Predictors of relationship quality for luxury restaurants

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References

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1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
1992The Changing Role of Marketing in the Corporation2,773 cited
2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
2002Understanding Relationship Marketing Outcomes2,299 cited
2005A Strategic Framework for Customer Relationship Management2,094 cited
2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis1,996 cited
1995Relationship Marketing in Consumer Markets: Antecedents and Consequences1,757 cited
2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development1,490 cited
1998Antecedents and consequences of trust and satisfaction in buyer‐seller relationships

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1,088 cited

1999Customer benefits and company consequences of customer-salesperson relationships in retailing1,019 cited

2005The Role of Relational Information Processes and Technology Use in Customer Relationship Management967 cited

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