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Building IT-based incident management platform
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Building IT-based incident management platform (2010)Building IT-based incident management pla…Metrics for IT Service Management (2006)Metrics for IT Service Manage…A Quality Measurement Framework for IT Services (2011)Extending Traditional IT-Governance Knowledge Towards SOA and Cloud Governance (2012)A Practical Agile Framework for IT Service and Asset Management ITSM/ITAM Through a Case Study (2018)
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  • 2006Metrics for IT Service Management54 cited

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