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Metrics for IT Service Management · Study

BookMetrics for IT Service Management

Unknown author2006

Book2006

Metrics for IT Service Management

Unknown author

54 citations·0/0 files stored

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Information Technology Governance and Strategy Customer Service Quality and Loyalty Software System Performance and Reliability

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2011A Quality Measurement Framework for IT Services 2018A Practical Agile Framework for IT Service and Asset Management ITSM/ITAM Through a Case Study 2012Extending Traditional IT-Governance Knowledge Towards SOA and Cloud Governance 2010Building IT-based incident management platform 2011IT SERVICE MANAGEMENT : TOWARDS A CONTINGENCY THEORY OF PERFORMANCE MEASUREMENT

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Year2006

Typebook

Published2006-04-04

Languageen

Citations54

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ShelfInformation Technology Governance and Strategy

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openalex_workW20218407

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