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Metrics for IT Service Management
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Metrics for IT Service Management (2006)Metrics for IT Service ManagementA Practical Agile Framework for IT Service and Asset Management ITSM/ITAM Through a Case Study (2018)A Practical Agile Framework f…Extending Traditional IT-Governance Knowledge Towards SOA and Cloud Governance (2012)Extending Traditional IT-Gove…IT SERVICE MANAGEMENT : TOWARDS A CONTINGENCY THEORY OF PERFORMANCE MEASUREMENT (2011)IT SERVICE MANAGEMENT : TOWAR…A Quality Measurement Framework for IT Services (2011)A Quality Measurement Framewo…Building IT-based incident management platform (2010)Building IT-based incident ma…Strategies for Information Technology Governance (2004)The Knowledge Society: a manifesto for knowledge and learning (2005)Foundations of IT Service Management Based on ITIL V3 (2007)Content Analysis: An Introduction to its Methodology. (1984)Basic Content Analysis (1990)Case Study Research (2004)Delivering quality service: balancing customer perceptions and expectations (1990)Refinement and reassessment of the SERVQUAL scale. (1991)Service Quality: A Measure of Information Systems Effectiveness (1995)The Evaluation of the IT Service Quality Measurement Framework in Industry (2013)Measuring IT service quality: evaluation of IT service quality measurement framework in industry (2014)IT service management evaluation method based on content, context, and process approach: A literature review (2022)Agile manufacturing: (1999)Change factors requiring agility and implications for IT (2006)Enterprise agility and the enabling role of information technology (2006)
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  • 2011A Quality Measurement Framework for IT Services23 cited
  • 2018A Practical Agile Framework for IT Service and Asset Management ITSM/ITAM Through a Case Study18 cited
  • 2012Extending Traditional IT-Governance Knowledge Towards SOA and Cloud Governance12 cited
  • 2010Building IT-based incident management platform10 cited
  • 2011IT SERVICE MANAGEMENT : TOWARDS A CONTINGENCY THEORY OF PERFORMANCE MEASUREMENT10 cited

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