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A longitudinal investigation to test the validity of the American customer satisfaction model in the U.S. hotel industry
16 references·0 citing·37 second hop
A longitudinal investigation to test the validity of the American customer satisfaction model in the U.S. hotel industry (2013)A longitudinal investigation to test the …A Beginner's Guide to Structural Equation Modeling (2015)A Beginner's Guide to Structu…The Experience Economy (2012)The Experience EconomySatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…A Beginner's Guide to Structural Equation Modeling (2004)A Beginner's Guide to Structu…Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Evaluating Goodness-of-Fit In…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…A step-by-step approach to using the SAS system for factor analysis and structural equation modeling (1995)A step-by-step approach to us…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Representing and Testing Organizational Theories: A Holistic Construal (1982)Representing and Testing Orga…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Exit, Voice and Loyalty: Resp…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)The standards for educational and psychological testing. (2013)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Reporting Structural Equation Modeling and Confirmatory Factor Analysis Results: A Review (2006)The proactive component of organizational behavior: A measure and correlates (1993)A Decade of System Justification Theory: Accumulated Evidence of Conscious and Unconscious Bolstering of the Status Quo (2004)Modernization, cultural change, and democracy the human development sequence (2005)Structural Equation Modeling: A Second Course (2007)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 2002Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance16,246 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 2015A Beginner's Guide to Structural Equation Modeling6,602 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2004A Beginner's Guide to Structural Equation Modeling6,189 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1995A step-by-step approach to using the SAS system for factor analysis and structural equation modeling3,359 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 1982Representing and Testing Organizational Theories: A Holistic Construal2,062 cited

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  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
  • 2012The Experience Economy1,886 cited
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