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The Role of Emotional Exhaustion in Sales Force Attitude and Behavior Relationships · Study

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The Role of Emotional Exhaustion in Sales Force Attitude and Behavior Relationships

Emin Babakus, David W. Cravens, Mark W. Johnston, William C. Moncrief

1999-01-01articleJournal of the Academy of Marketing Science345 citationsclosed

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Stress and Burnout Research Job Satisfaction and Organizational Behavior Emotional Labor in Professions

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Citations in this library

Stored only when both papers are in the corpus — 345 citations exist upstream.

References

1988Structural equation modeling in practice: A review and recommended two-step approach.

1981The measurement of experienced burnout

1974Organizational commitment, job satisfaction, and turnover among psychiatric technicians.

1970Role Conflict and Ambiguity in Complex Organizations

1960Essentials of Psychological Testing

1996A meta-analytic examination of the correlates of the three dimensions of job burnout.

1989Evaluation of goodness-of-fit indices for structural equation models.

1993A Review and an Integration of Research on Job Burnout

Cited by

2001Antecedents and consequences of salesperson burnout

2013The effects of work overload and work‐family conflict on job embeddedness and job performance

2005The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees

2006The effects of work‐family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front‐line employees

2006Conflict, exhaustion, and motivation: A study of frontline employees in Northern Cyprus hotels

2012Testing the stressor–strain–outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance

2002Performance, satisfaction and turnover in call centers

2003When Conscientiousness Isn’t Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives

Details

Year1999

Typearticle

VenueJournal of the Academy of Marketing Science

Languageen

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Identifiers

doi10.1177/0092070399271005

openalex_workW2004232934

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