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ArticleImproving transportation service quality based on information fusion

James J.H. Liou2014

Article2014

Improving transportation service quality based on information fusion

James J.H. Liou · Chao-Che Hsu · Yun-Shen Chen

63 citations·0/0 files stored·Transportation Research Part A Policy and Practice

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Transportation Planning and Optimization Multi-Criteria Decision Making Urban Transport Systems Analysis

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1992Measuring Service Quality: A Reexamination and Extension 1981Multiple Attribute Decision Making: Methods and Applications 1994Marketing Research: An Applied Orientation 1996Decision making with dependence and feedback : the analytic network process 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions 2011Multiple Attribute Decision Making: Methods and Applications

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2015APPLICATION OF MULTIPLE-CRITERIA DECISION-MAKING TECHNIQUES AND APPROACHES TO EVALUATING OF SERVICE QUALITY: A SYSTEMATIC REVIEW OF THE LITERATURE 2022Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic 2016Incorporating carbon footprint with activity-based costing constraints into sustainable public transport infrastructure project decisions 2020Sustainable Public Transportation System Evaluation: A Novel Two-Stage Hybrid Method Based on IVIF-AHP and CODAS

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Year2014

Typearticle

Published2014-08-17

VenueTransportation Research Part A Policy and Practice

ISSN-L0965-8564

Languageen

Citations63

Files0 public / 0

ShelfTransportation Planning and Optimization

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doi10.1016/j.tra.2014.07.007

openalex_workW2004262864

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