Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Improving transportation service quality based on information fusion

16 references·16 citing·32 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1981Multiple Attribute Decision Making: Methods and Applications8,206 cited
1994Marketing Research: An Applied Orientation7,087 cited
1996Decision making with dependence and feedback : the analytic network process3,373 cited
1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
2011Multiple Attribute Decision Making: Methods and Applications2,226 cited
1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
2002The evaluation of airline service quality by fuzzy MCDM890 cited
2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
2008Public transit user satisfaction: Variability and policy implications528 cited
2008A Novel Hybrid MCDM Model Combined with DEMATEL and ANP with Applications462 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited

2003Passenger expectations and airline services: a Hong Kong based study442 cited

Cited by

2015APPLICATION OF MULTIPLE-CRITERIA DECISION-MAKING TECHNIQUES AND APPROACHES TO EVALUATING OF SERVICE QUALITY: A SYSTEMATIC REVIEW OF THE LITERATURE123 cited
2022Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic103 cited
2016Incorporating carbon footprint with activity-based costing constraints into sustainable public transport infrastructure project decisions101 cited
2020Sustainable Public Transportation System Evaluation: A Novel Two-Stage Hybrid Method Based on IVIF-AHP and CODAS84 cited
2021Fermatean Fuzzy Group Decision-Making Based CODAS Approach for Taxation of Public Transit Investments73 cited
2018Using a hybrid method for evaluating and improving the service quality of public bike-sharing systems70 cited
2017An MCDM approach for selecting green aviation fleet program management strategies under multi-resource limitations59 cited
2021Establishing service quality interrelations for Metro rail transit: Does gender really matter?58 cited
2018Service quality evaluation for urban rail transfer facilities with Rasch analysis55 cited
2018Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey49 cited
2021Psychological analysis of intercity bus passenger satisfaction using Q methodology32 cited
2019Sustainability assessment of a bus system in a mid-sized municipality32 cited
2023How Do Stakeholders Perceive Transit Service Quality Attributes? – A study through Fuzzy-AHP27 cited
2019A Framework for the Sustainability Assessment of (Micro)transit Systems27 cited
2023Service quality and customer satisfaction analysis among motorcycle taxi transportation in the Philippines through SERVQUAL dimensions and social exchange theory27 cited
2023Passengers’ Intentions to Use Public Transport during the COVID-19 Pandemic: A Case Study of Bangkok and Jakarta15 cited