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Assigning Telephone Operators to Shifts at New Brunswick Telephone Company

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References

1995Improving Personnel Scheduling at Airline Stations110 cited
1990Management Science Improves Fast-Food Operations67 cited
1996A simulated-annealing heuristic for shift scheduling using non-continuously available employees67 cited
1995Labor scheduling using NPV estimates of the marginal benefit of additional labor capacity49 cited
1990Shift scheduling in services when employees have limited availability: An L.P. approach35 cited
1993Station Staffing at Pan American World Airways30 cited

Cited by

2004An Annotated Bibliography of Personnel Scheduling and Rostering466 cited
2002Queueing Models of Call Centers: An Introduction332 cited
2007Operator staffing and scheduling for an IT-help call centre24 cited

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