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ArticleCall Center Staffing with Simulation and Cutting Plane Methods

Júlíus Atlason2004

OA

Articlegreen2004

Call Center Staffing with Simulation and Cutting Plane Methods

Júlíus Atlason · Marina A. Epelman · Shane G. Henderson

171 citations·0/0 files stored·Annals of Operations Research

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Simulation Techniques and Applications Advanced Queuing Theory Analysis Healthcare Operations and Scheduling Optimization

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References

1983Simulation Modeling and Analysis.2011Introduction to Stochastic Programming 1999Simulation modeling and analysis 1998Introduction to Stochastic Programming 1991Gradient Estimation via Perturbation Analysis 1991Stochastic Decomposition: An Algorithm for Two-Stage Linear Programs with Recourse 1995Discrete Event Systems: Sensitivity Analysis and Stochastic Optimization by the Score Function Method 1994Discrete Event Systems: Sensitivity Analysis and Stochastic Optimization by the Score Function Method

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2015Staffing and scheduling under nonstationary demand for service: A literature review 2009Optimizing daily agent scheduling in a multiskill call center 2008Sample average approximation of expected value constrained stochastic programs 2008Simple Methods for Shift Scheduling in Multiskill Call Centers 2013Operations Research (OR) in Service Industries: A Comprehensive Review 2009Combining integer programming and the randomization method to schedule employees

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Year2004

Typearticle

Published2004-03-01

VenueAnnals of Operations Research

ISSN-L0254-5330

Languageen

Citations171

Files0 public / 0

ShelfSimulation Techniques and Applications

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doi10.1023/b:anor.0000019095.91642.bb

openalex_workW2103450593

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